We can create a design based on an existing image, design, photo, sketch, idea, or description of what you would like your design to look like.

Generally, we’ll refuse to reproduce or create designs from intellectual property owners. Copyrighted images, graphic designs, logos, lyrics, photographs, and so on, will not be accepted as part of our custom services.

We will send you a mockup of your custom design before we produce your product. This mockup will show you the colors, image size, and general placement of the design on your chosen product.

We strive for fast turnaround times. Your custom design is typically created within 3 business days after receiving payment for the service.

A client agreement outlining the terms and conditions, project specification, timelines, payment terms and/or deposits, will be required to be reviewed and signed prior to beginning any custom order. Following the execution of the client agreement, we will email you an invoice for payment to be submitted prior to us designing your custom order.

Timely approval within 1-3 days will result in faster turnaround times. Please proofread your custom order for any typos, misspelled names, or information as we are not responsible for errors discovered after the customer has approved their product. Once we have received your approval, production will begin.

Unfortunately, no. Most of our artwork (i.e. clipart, fonts, graphic designs, etc.) is licensed to Luno Creative Studio, LLC and not available for reproduction or redistribution, and/or modification to the design(s) without our company’s express written consent.

We value peace, high moral values, and believe strongly in ethical practices. We will reject any designs that contain illegal content, hate speech, pornography, or violence. Legally prohibited content will not be produced by our company.

All sales are final on personalized products as the order was made specifically for the customer when the order was placed. Unfortunately, for this reason we do not accept returns.

Craft parties must be booked at least 14 days in advance as we may have other parties scheduled and allow time to order party supplies and crafting materials.

Our headcount is a minimum of 3 participants, maximum varies based on the craft project. Please email contact@lunocreativestudio.com with the type of craft you'd like to learn, number of participants, and potential event dates/times. We will determine if we'll be able to accommodate.

A client agreement outlining the terms and conditions, event details, timelines, payment terms and/or deposits, will be required to be reviewed and signed after booking the craft event to secure the event date and purchase of materials needed for the event. Following the execution of the client agreement, we will email you an invoice for payment to be submitted so we can begin purchasing materials for the event.

If the class needs to be cancelled due to inclement weather, you will be contacted by phone. The class will be rescheduled and if you are unable to attend the rescheduled date, a refund will be given (minus a 20% cancellation fee and minus the costs of any party expenses or materials purchased for the event). When you book your craft party, please ensure to provide your contact information.

We understand that sometimes plans change, and you may need to cancel your event. If you need to cancel a craft party, please contact us at contact@lunocreativestudio.com or call us at 808-978-5650. If you cancel less than 7 business days prior to the event, you will receive a refund (minus a 20% cancellation fee and minus the costs of any party expenses or materials purchased for the event). If you cancel within 5-6 business days prior to the event, you will receive a partial 50% refund (minus a 20% cancellation fee and minus the costs of any party expenses or materials purchased for the event). If you cancel less than 4 business days notice, we cannot provide any refund or credit.