Question 1

What kind of custom design do we offer?

Accepted Answer

We can create a design based on an existing image, design, photo, sketch, idea, or description of what you would like your design to look like.

Question 2

Can I get a custom order with a design I found online?

Accepted Answer

Generally, we’ll refuse to reproduce or create designs from intellectual property owners. Copyrighted images, graphic designs, logos, lyrics, photographs, and so on, will not be accepted as part of our custom services.

Question 3

Will I see a sample of my custom order prior to production?

Accepted Answer

We will send you a mockup of your custom design before we produce your product. This mockup will show you the colors, image size, and general placement of the design on your chosen product.

Question 4

How long does it take to receive my mockup?

Accepted Answer

We strive for fast turnaround times. Your custom design is typically created within 3 business days after receiving payment for the service.

Question 5

How does the payment process work for custom service?

Accepted Answer

A client agreement outlining the terms and conditions, project specification, timelines, payment terms and/or deposits, will be required to be reviewed and signed prior to beginning any custom order. Following the execution of the client agreement, we will email you an invoice for payment to be submitted prior to us designing your custom order.

Question 6

How soon do I need to approve my custom design?

Accepted Answer

Timely approval within 1-3 days will result in faster turnaround times. Please proofread your custom order for any typos, misspelled names, or information as we are not responsible for errors discovered after the customer has approved their product. Once we have received your approval, production will begin.

Question 7

Does the cost of the custom service include the vectored art file?

Accepted Answer

Unfortunately, no. Most of our artwork (i.e. clipart, fonts, graphic designs, etc.) is licensed to Luno Creative Studio, LLC and not available for reproduction or redistribution, and/or modification to the design(s) without our company’s express written consent.

Question 8

Can you customize any request?

Accepted Answer

We value peace, high moral values, and believe strongly in ethical practices. We will reject any designs that contain illegal content, hate speech, pornography, or violence. Legally prohibited content will not be produced by our company.

Question 9

What if I’m not satisfied with my custom order?

Accepted Answer

All sales are final on personalized products as the order was made specifically for the customer when the order was placed. Unfortunately, for this reason we do not accept returns.